Warranty Policy

At Daka Official, we are committed to providing high-quality products and a positive customer experience. This Warranty Policy outlines the coverage, terms, and limitations of warranties for products purchased through www.dakaofficial.com.

1. Warranty Coverage

We offer limited warranties on the following products:

  • Daka erig main device:
    Covered under a 1-Year Limited Warranty from the date of purchase.

  • Atomizer (coil or heating element):
    Covered under a 30-Day Limited Warranty from the date of purchase.

2. What the Warranty Covers

This warranty covers defects in materials and workmanship under normal and proper use. If a covered product proves to be defective during the warranty period, we will repair or replace it, at our discretion.

3. What the Warranty Does Not Cover

The warranty does not cover the following:

  • Damage caused by misuse, abuse, accidents, or negligence

  • Damage resulting from drops, impacts, fire, or water exposure

  • Cracked or broken glass components (mouthpieces, water tanks, etc.)

  • Normal wear and tear (e.g., discoloration, cosmetic wear)

  • Modifications, unauthorized repairs, or tampering

  • Products not purchased directly from www.dakaofficial.com or an authorized reseller

  • Loss or theft

4. Filing a Warranty Claim

To file a warranty claim, please email us at service@dakaofficial.com with the following information:

  • Full name and order number

  • Description of the issue

  • Clear photos or a short video showing the problem

  • Proof of purchase (receipt or order confirmation)

Once your claim is reviewed and approved, we will provide instructions for replacement or repair.

5. Shipping for Warranty Claims

  • Customers are responsible for shipping the defective product to us (unless otherwise instructed).

  • We will cover the cost of shipping the replacement item back to you.

6. Limitations of Liability

Our liability is limited to the repair or replacement of defective products as described above. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

7. International Warranty

For international orders, warranty service is still available, but the customer is responsible for all shipping costs associated with the return and replacement process.

8. Contact Us

If you have any questions regarding our Warranty Policy, please contact:

Email: service@dakaofficial.com
Website: www.dakaofficial.com

By purchasing from www.dakaofficial.com, you agree to this Warranty Policy.